FAQ

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Iron City Birmingham is a full service grill, bar, and entertainment venue in the heart of downtown Birmingham. Our beautiful event center has a 1300 person standing capacity and is perfect for any event, large or small, including weddings, luncheons, and receptions. In addition to our main stage, we have two smaller stages that are perfect for intimate gatherings and local acts. Our sky-lit grill seats 90 guests and serves rustic, bold food for lunch and dinner, as well as catering for any type of event. We encourage you to contact us for a tour to learn more about this amazing space and what we can do for you!

Ticketing Policies:

Ticket Purchase / Will Call

If you are purchasing your tickets online please create an account with a valid email address so that you may receive notification for the event if there are changes. We will not send or sell your information to third parties.

If you have purchased your ticket online and have selected the “Print At Home” option you will receive a confirmation email. If you cannot find confirmation of your purchase a record will be on file for the event at Will Call. All will call tickets must match the identification of the name on the tickets. Identification is required upon entry.

 Transfers, Repurchased, and Scalped Tickets:

All tickets are nontransferable. Tickets purchased from third party sites (Stubhub, Vividseats, TickPick, Craigslist) will not be honored upon entry. When purchasing a ticket to our events, you may be limited to a specified number of tickets (also known as “ticket limit”). This policy is in place to limit unfair ticket buying practices. We reserve the right to cancel any or all orders that have exceeded an events ticket limit without notice. This includes orders associated with the same name, email address, billing information or other information.

 Refunds:

Tickets for events are nonrefundable unless it has been cancelled or rescheduled for a later date.

 Cancellation:

If you have purchased a ticket to an event that has been cancelled you will receive an automatic refund to your original purchasing account within three to five business days.

 Rescheduled Events:

If an event has been rescheduled you may receive a refund no later than three days before the day of the rescheduled event at your request. Tickets will not be refunded after the date of the rescheduled event.

If an event is rescheduled less than three days from the original date and you are unable to attend you may receive a refund up until three hours before the rescheduled event begins. Refunds will not be issued during or after the rescheduled event.



Frequently Asked Questions:

-How big is Iron City?
Iron City has two large indoor areas: the full service bar and Grill that seats 90 and the event center that has a 1300 standing capacity.

-Where do I park?
We have a parking lot next to the Grill entrance on 6th Ave South. There is also plenty of street parking around the venue. The lot on the corner of 22nd St. South and 6th Ave South is available for parking as well!

-What hotels are near Iron City?
There is a great listing of nearby hotels here: ConcertHotels.com. We would love for you to mention that we recommended the hotel when you book!

-Is there seating for concerts?
Seating very much depends on the event or concert. Large capacity events will have very limited seating and seats are first come, first serve. For smaller events or concerts, there will be tables and chairs spread out across the event center, but seating is never guaranteed. We recommend arriving early for an event if you would like to get a seat.

-How does Iron City handle handicap seating?
If you are handicapped or require a seat due to a disability, you must contact us before the date of the concert to reserve seating. Email Scott@ironcitybham.com for handicap inquiries.

-Can I smoke at Iron City? 
We have an outdoor patio where smoking is allowed. Per city ordinance, there is no smoking inside the building.

-Can I buy tickets in person at the venue?
Yes, you are welcome to buy tickets at the venue. The box office hours are 10AM to 4PM, Monday through Friday. Service fees are still applicable and vary depending on how tickets are purchased.

-Can I pick up my will call tickets anytime before the show?
Currently will call tickets may only be picked up after doors open for the event. If you would like to have tickets in hand for a concert, we recommend the “Print at Home” option, buying tickets in person at the venue, or having tickets mailed via USPS for certain applicable shows.

-Can I bring my camera to an Iron City concert?
ONLY small profile cameras with attached lenses are allowed at concerts without a photo pass unless otherwise noted. Some concerts will have photography restrictions or be no photography allowed. Please check event listings for details.

-If a show is all ages, does that really mean ALL ages?
Yes, if a show is listed as “all ages,” any age person may attend. All attendees must have a ticket regardless of age.

-My band wants to play at Iron City or open for a large concert. How do I go about that?
Iron City is a large capacity venue and needs a band to have a fan base in Birmingham prior to playing here. If your band can draw people in our area, send an email through our “Contact Us” page to the appropriate booking agent with info about the artist, links to websites and social media pages, and a sample of music. We try to respond to all requests, so please allow some time before sending a second email.